2. Types of Users Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be deemed a "User" under this Agreement.

 3. Returns and Exchanges VERY IMPORTANT! All Returns must comply with our 30 Day Return Policy. You will be charged a RESTOCKING fee if your return is older than 30 days and it may be returned to you at your own cost. If your return is older than 30 days, please call us at (877) 206-8967 to verify that your return will not be refused. Any return that does not meet the return criteria is subject to a restocking fee and possible delivery rejection. Thank You.

We Offer a 30 Day Guarantee on purchases as long as the product is still in BRAND NEW CONDITION.

Any new product (*exceptions are listed below*) may be returned within 30 days of shipment if you are unsatisfied for any reason. Returns must still be in brand new condition and have all the tags packaging and stickers still attached. You will be charged between 10% and 30% for missing or damaged packaging, tags and any other item that assists in the sale of the item.

Return Exceptions: Items which we can not accept for returns due to safety reason and state laws: Any and All climbing gear, CLOSEOUT ITEMS, sunglasses, goggles, long underwear, hydration packs, Computer software that has been opened, water bottles or any other product that may be used by your mouth, special order items which we do not normally carry or modified product requests from the manufacturers. Products that have been used at all may not be returned at any time.

REFUSED PACKAGES
Unless you have called to receive approval prior to refusing delivery on a shipment to you, you will be charged a restocking fee of 20% to 40%. Packages that are refused will not receive a full refund UNLESS prior arrangements have been made and the shipping department is aware of your refusal and the reason for refusal. There are no exceptions to this policy.

Refund Policy
We will refund you the full purchase price of any product returned following the guidelines outlined on this page. Shipping and Handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for sending back all products. If you are asked to ship an item back that was incorrect, we will send you an electronic pre-paid UPS shipping label at no charge.

Returns Older than 30 Days
In addition to any other fee's (Missing Tags, etc.) Items sent back that have been purchased more than 30 days ago will be subject to an additional 20% restocking fee per 30 days. For example: and item 31 days old will be subject to a 20% restocking fee. Items 61 days old will be subject to a 40% restocking fee. Items 91 days old will be subject to a 60% restocking fee. Items 121 days old will be subject to an 80% restocking fee. Items over 150 days old will not be accepted and will be returned to you.

Returning products that have been Used and are No Longer in New Condition
In addition to any other fee's (Missing Tags, etc.) Items sent back that have been used and are no longer in BRAND NEW CONDITION will be refunded a MAXIMUM of 50% of the lowest price offered. No used gear will qualify for a full refund. The Returns Department will determine the refund percentage based on how "used" the product is. All used returns will have a minimum of a 50% restocking fee and may be as high as 80% depending on the condition of the item. If the product is damaged and needs warranty, we suggest you contact the manufacturer directly.

CLOSEOUT ITEMS
Items marked as Closeout (Specified by either "closeout" in the name of the item OR within the status of the items availability) may NOT be returned, exchanged or credited under any circumstance. Closeout items are offered at deep discounts with the understanding that they are sold as is and are not returnable. Closeout items shipped back to us will be refused and returned to you at your own cost. If you have a closeout item you purchased that you no longer want, we always suggest ebay.com as a viable way to get rid of your product.

Our Shipping Address is:
Experiential Systems
Attn: Returns
104 Willow
Schererville, IN 46375

Once we receive your items back, we will credit your card within 14 business days. The refund will appear on your credit card statement. If you have any questions, please feel free to contact us at info@experientialsystems.com or at (877) 206-8967

This policy is not valid on any new product that was new when you received the item(s) and has been used by you before your return.

4. Price Matching Rules Experiential Systems offers a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.

2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.

3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.

4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitor’s coupon.

5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will!

5. Price Guarantee Information occasionally, you may buy an item that goes on sale in the next few days. We are more than happy to adjust your purchase price to match the new price. The adjustment will be in the form of a store credit for future use on purchases. The rules and policy are listed below:
Prices are only guaranteed for 10 days. Any order older than 10 days does not qualify for this guarantee.

To request a price adjustment, please the form below.

Price adjustments may only be made by mail. We will not grant a price adjustment over the phone or via email.

It is very important that you notify us on your next order that you have a store credit you’d like to use. Please make a note in the comment section on the order form. We will make every effort possible to automatically deduct your credit, but it is important to notify us of the pending credit to make sure that it is added to your next order. Thank You!

Price adjustments may only be made by mail. We will not grant a price adjustment over the phone or via email.
To request a price adjustment, please fill out the price guarantee form and mail it and a printed copy of the lower price from the website to:

Experiential Systems

PO Box 188

Lansing , IL   60438

You have 7 days to get the request to us. If any of the above requirements are not met, your request will be discarded without contact. Coupons are NOT VALID on price guarantee refunds. Thank you for your business.

6. Declined Credit Card and Address No-Match Policy if your credit card is declined or if the billing address you provide us does not match the billing address on file with your credit card, we will contact you via email to notify you. We will not make any phone calls, so please make sure that you provide an accurate e-mail address and check your e-mail after you place an order.

If your credit card is declined or you do not provide a correct billing address, the products that you ordered will no longer be held for you, so it is important that you respond as quickly as possible so that we do not sell out of the item you have ordered. In the event that we do sell out, your order will be put on the backorder list and we will ship it as soon as another shipment arrives.

Any order with a declined credit card or a no match on the billing address will be canceled after 30 days. After 30 days, if we have not heard from you and you wish to still receive you order, you must re-order your product. An email notification will not be sent in the event that your order is canceled after 30 days.

7. Sale Price Rules Experiential Systems and its affiliate sites often times run sales on products.

Sale prices are only valid during the published time and may not be applied to previous orders (unless less than 10 days old, see Price Guarantee Rules).

Sale prices are not honored after a sale has ended.

If you would like more information on sales and other promotions, we suggest that you sign up for our monthly newsletter that outlines the coming sales and promotions.

8. Coupons & Special Offers Coupons: Occasionally we offer coupons in newspapers and emails. Coupons are not cumulative with any other offer. Discounts are valid only on full priced items, not sale prices. Coupons have no cash value.

Coupons are only valid on IN STOCK items. Any item that is marked "SOLD OUT" or "OUT OF STOCK" does NOT qualify for the coupon discount. Any coupon used on an out of stock item will be voided for that particular item and only used on in stock items. If this brings your order total below the minimum for coupon qualification, your coupon will be voided all together.
Coupon Rules and Details: Coupons may NOT be applied to orders that have already been placed. The coupon must be entered at the time the order is placed. No Exceptions.

Coupons & Promotions: Each coupon code may be used only one time, per household, per order. Coupons may not be used more than once by any household, name, phone number or credit card. Invalid coupon codes or coupons used on items not covered by the specific coupon code will not be honored and the order will be shipped as is without the coupon discount. Coupons will not be honored on multiple orders. If you place multiple orders with the same coupon, only one qualifying order will receive a coupon discount. All other orders will be shipped without the coupon discounts.

9. Chase Outdoor Privileges Rules Information about Coupons for Site Members:

Offer NOT VALID on any sale prices. You are more than welcome to use this offer on sale priced items though! We will simply apply the discount to the FULL RETAIL PRICE of the item. The 35% off offer may only be used once per OP Chase Credit Card. Duplicate offers will not be honored and orders will be shipped without the discount. The 15% off offer may be used at any time with the OP Chase Credit Card until the promotion ends. Use of the 35% off offer in our retail store is limited to Monday through Friday ONLY. These offers may be used online anytime of day or night.

So what if I want to buy something that's discounted?

No Problem! We will just apply the offer you use to the FULL RETAIL PRICE. So you can get 35% off the full retail price of an item that's marked down. We'll just scratch the original sale price and apply your discount.

10. When will I receive my Order? Experiential Systems is not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic: Ground - If your order is placed M-F, before 3 P.M. MST , your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, see the UPS Ground Shipping Time Table. The delivery times on this table are estimates used for reference and are not guaranteed by Experiential Systems or UPS .

3 Day Select- If your order is placed M-F, before 3 P.M. MST , your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air- If your order is placed M-F, before 3 P.M. MST , your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air- If your order is placed M-F, before 3 P.M. MST , your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 3P.M. MST .

Next Day Air Saturday Delivery- We can arrange a Saturday delivery for Next Day Air orders placed on Friday, under special circumstances. If you would like to arrange for a Saturday Delivery please contact the shipping department for details. The delivery is subject to delivery location, which must be verified with UPS before shipping. The delivery is also subject to an increased Next Day Air price, based on delivery destination and package size. Please contact the shipping department for further details.

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
Need some help calculating your arrival time? Here are some EXAMPLES:

#1 You place an order for some climbing holds on Friday at 5P.M. MST and select 3 Day Select shipping. When will you receive your order? UPS does not pick up or deliver on Sat. or Sun. Your order will be processed and shipped from our facility on Monday. Tuesday is considered shipping day number one. So, counting from Tuesday, your order will arrive on your doorstep on Thursday. *

#2 You order carabiners on Thursday at 8A.M. MST and select ground shipping to Minnesota . When will you receive your order? Your order will usually be processed and shipped on Thursday. Friday is considered shipping day number one. UPS does not ship on Saturday or Sunday. Monday is considered day two. According to the UPS Ground Shipping Timetable estimates, it will take approximately 3-5 days from Indiana to Minnesota , starting with shipping day number one. Your order will arrive sometime between Tuesday and Thursday of the following week. *

#3 You order a tent on Wednesday at 2P.M and select Next Day Air shipping. When will you receive your order? Your order will be processed and shipped on Wednesday. You will receive your order on Thursday - the following day. *

*Experiential Systems is not responsible for UPS ' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS . UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

USPS:

Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Snow Leopard Mountain Sports or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

11. International Users ESI makes no claims that the Content is appropriate or may be downloaded outside of the United States . Access to the Content may not be legal in certain countries or for certain persons. If you access the Site from outside of the United States , you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Please see more important information about International Ordering.

We currently ship to the following countries:

United States, Canada, Australia, China, France, Italy, Japan, Germany, New Zealand, Spain, United Kingdom, Norway, Sweden, Switzerland, Denmark, Netherlands, Finland, Puerto Rico, U.S. Virgin Islands and the British Virgin Islands.

At this time we are not able to ship to any countries that are not listed above.

INTERNATIONAL SHIPPING

International air orders are sent via UPS . Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped. It is VERY IMPORTANT that you check your email after you place your order because your order will not be shipped if the shipping price needs to be adjusted and Experiential Systems does not get an approval reply from you.

DUTIES and Taxes

International orders are subject to duties and taxes. The recipient is responsible for the payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your customs office for information on duties, taxes and restricted items. 
 

12. Privacy You agree that you have read and understand the terms of the ESI Privacy Policy, which can be accessed at Privacy Policy.

13. Use of the Site You understand that ESI cannot and does not guarantee that the Sites will be free of infection from viruses or other computer infections that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures (anti-virus software, etc.) and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

 14. Risk: Internet Use YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE   AND THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT THERE ARE INDUVIDUALS ON THE INTERNET THAT MAY ATTEMPT TO INTERCEPT YOUR DATA TRNSMISSIONS, ANY UPLOADS OR TRANSMISSIONS YOU MAKE MAY BE INTERCEPTED AND USED BY AN UNAUTHORIZED THIRD PARTY. ACCORDINGLY, YOU ARE SOLELY RESPONSIBLE FOR ALL OF THE RISK ASSOCIATED WITH YOUR USE OF THE SITE .

 15. No Warranties ESI DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET USER REQUIREMENTS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR- FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE AND THE CONTENT AND SERVICES MADE AVAILABLE ON THE SITE  ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

ESI DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SITE , THE SITE CONTENT ANY MERCHANDISE OR SERVICES PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY.

ESI SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE . SOME STATES MAY NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

16. System Outages   ESI periodically schedules system downtime for maintenance and other purposes because we want the Site to be available for you as often as possible. In addition, unplanned system outages also may occur. ESI shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, misdelivery, or nondelivery of information caused by such system outages. Also, we shall not have any responsibility for any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.  

17. Indemnification  You agree to indemnify, defend and hold ESI and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys' fees) resulting from (i) your use, misuse or abuse of the Site, (ii) your use of products or services provided through the Site, or (iii) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in ESI 's defense of any claim. ESI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of ESI .  

18. Intellectual Property  The contents of the Site, such as text, graphics, logos, audio clips, video, photographs, software, and other information (the "Content") is the property of ESI and/or its affiliates or partners, and is protected by federal and international copyright and trademark laws, or other proprietary rights. These rights are protected in all forms, media and technologies existing now or hereinafter developed. You may print and download portions of the Content from the different areas of the Site solely for your personal non-commercial use. No portion of the Content may be reprinted, republished, modified, or distributed in any form without the express written permission of ESI .

You may not, and this Agreement does not give you permission to, reproduce, reverse engineer, decompile, disassemble, modify, transmit, sell, distribute, license or create derivative works with respect to the Site. Certain Content may be licensed from third parties and all such third party Content and all intellectual property rights related to the third party Content belong to the respective third parties. You may not remove, alter or modify any copyright, trademark or other intellectual property or proprietary notice or legend contained on the Site or the Content. Any rights not expressly granted by this Agreement or any applicable end-user license agreements are reserved by ESI .

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of ESI or any third party. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or rights under any ESI copyright.

19. Policy Regarding Copyright Infringement and Designation of a Copyright Agent ESI 's policy regarding copyright infringement and ESI 's designated agent for receipt of copyright infringement claims pursuant to the Digital Millennium Copyright Act (17 USC § 512) is incorporated herein and follows below:

ESI respects the intellectual property rights of others and requires those that visit our web site to do the same. ESI may, in appropriate circumstances and at its discretion, remove or disable access to material on its web site or its network that infringes upon the copyright rights of others. ESI also may, at its discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any visitors to our website or users of our network repeatedly infringe on others copyrights, we may in our sole discretion terminate those individuals' rights to use our website and/or network.

If you believe that your work has been used on our web site or our network in any manner that constitutes copyright infringement, please notify ESI 'S Webmaster by written notice. The notice should include the following information:

An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed;
A description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found; Identification of the location on our website or network of the material you claim has been infringed, or the link or reference to another website that contains the material you claim has been infringed; Your name, address, telephone number and email address; A statement by you that you have a good faith belief that the disputed use of the material at issue is not authorized by the copyright owner, the agent of the copyright owner or the law; and A statement by you that the information in this notification is accurate and a statement, under penalty of perjury, that you are the copyright owner of the material allegedly infringed or authorized to act on the copyright owner's behalf.

Mail:

20. Limitation of Liability  UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE OR PROVIDING PRODUCTS OR SERVICES THROUGH THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES) THAT RESULT FROM (I) THE USE OF OR INABILITY TO USE THE SITE (II) THE COST OF PROCUREMENT OF SUBSTITUTE MERCHANDISE AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA , CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE ; ( III ) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA ; (IV) STATEMENTS, WARRANTIES, GUARANTEES OR CONDUCT OF SLMS OR ANY THIRD PARTY ON THE SITE , INCLUDING BUT NOT LIMITED TO STATEMENTS ABOUT THE USE OR FUNCTIONALITY OF ANY MERCHANDISE PURCHASED THROUGH THE SITE ; OR (V) ANY OTHER MATTER RELATING TO THE SITE .

YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE . IN NO EVENT SHALL ESI 'S TOTAL CUMMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID, IF ANY TO SLMS FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF ESI , OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS.

21. Your Account and Membership Obligations In consideration of your use of the Site you agree to: (i) provide accurate and current information about yourself as prompted by the Site (the "Registration Information"); and (ii) maintain and update the Registration Information to keep it accurate and current. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may, in our sole discretion, suspend or terminate your account and decline to permit your continued use of the Site and future access to the Site.

You are responsible for maintaining the confidentiality of your password, account number, and ESI membership number (collectively, "Account Information") and are fully responsible for all activities that occur under your Account Information. You agree that your Account Information may be used to attribute an electronic record and electronic signature to you. Therefore, you shall not disclose your Account Information to third parties. You agree to notify us immediately of any unauthorized use of your Account Information or any other breach of security. ESI shall not, in any manner, be responsible or liable for fraudulent purchases that are made using your compromised Account Information.

22. No Endorsement of Content and Links to Other Web Sites Links, if any, to other sites are provided as merely a convenience to the Users of this Site. ESI has not reviewed all of these other sites, has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from any such content. ESI does not endorse or make any representations about these sites, or any information or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of these other sites linked to this Site, you do so entirely at your own risk.

23. User Feedback  Should any User respond to ESI with any information, questions, requests, opinions, comments, suggestions, or the like regarding the content of the Site, ESI products or services or otherwise ("Comments"), such Comments shall be deemed to be non-confidential. ESI shall have no obligation of any kind with respect to such Comments and shall be free to reproduce, use, disclose and distribute the information to others in accordance with our Privacy Policy.  

24. Acceptable and Lawful Use of the Site  Any information provided to ESI in connection with use of the Site: (a) shall not be false, inaccurate or misleading; (b) shall not be obscene or indecent; (c) shall not contain any viruses, Trojan horses, worms, time bombs, or other mean computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (d) shall not infringe on any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (e) shall not be defamatory, libelous, unlawfully threatening or harassing; and (f) shall not create liability for ESI or cause us to lose the services of our Internet service providers or other suppliers. You may not take any action that imposes an unreasonable burden upon the infrastructure used to support the efficient operation of the Site, including but not limited to unsolicited e-mail (i.e. "Spam").

25. The Rest of the Terms In the event that one or more portions of this Agreement shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such validity, illegality or unenforceability shall not affect any other provision contained in this Agreement. Any delay or failure by ESI , at any time or times, to require performance of any provision hereof shall in no manner affect ESI 's right at a later time to enforce such provision. No delay or failure by ESI in exercising any right hereunder shall constitute a waiver of such right or any other rights hereunder. You may not assign your rights or delegate your responsibilities hereunder without the express written permission of ESI . ESI may, at any time, assign its rights or delegate its obligations hereunder without notice to you. No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement. This Agreement and any documents expressly incorporated by reference constitute the entire agreement between ESI and you pertaining to the subject matter hereof.

 In order to protect our customers ESI reserves the right to ship packages signature required.

26. Updates and Modifications In its sole discretion, ESI may unilaterally amend or modify this Agreement or any other documents referenced herein at any time by posting the amended Agreement on the Site. Any amended or modified terms will be effective upon posting. Continued use of the Site constitutes acceptance of any modified terms and conditions. ESI reserves the right to delete, modify or supplement the Content of this Site at any time for any reason without notification to anyone.

27. Termination ESI may immediately issue a warning, suspend or terminate your access to the Site or for breach of this Agreement (or any other agreement or policy incorporated by reference herein), or if we are unable to verify or authenticate any information you provide to us, or for any other reason in our discretion. You may terminate your account by contacting us at info@experientialsystems.com.